Pricing
Our most popular plan is perfect for homeowners who want expert support without the guesswork. But if you prefer to go hands-on or need a premium, concierge-style service — we’ve got you covered.
Essential
Budget-conscious usersIntelligent Assist
Most popular – fast & smart claimsPremium Concierge
Personalised service - expert guidenceFrequently Asked Questions
Find quick answers to common questions. Our FAQ section covers everything you need to know about using Vellstone with clarity and ease.
1. How do I start a claim with Vellstone?
Starting a claim with Vellstone is quick and easy. Just complete our simple online form with your personal and claim details, upload any supporting documents like photos or receipts, and submit. The entire process is streamlined for speed and convenience, all from your device.
2. Is Vellstone compatible with all insurance providers?
Vellstone creates professional claim reports designed to be compatible with most major insurance providers. You can submit the report to your insurer or download it for manual submission. We ensure our reports meet general industry standards for seamless acceptance.
3. How secure is my personal information?
Your data security is our top priority. Vellstone uses advanced encryption protocols to protect your personal and claim information. All activity within your personal dashboard is secured and accessible only by you, ensuring complete privacy and data integrity at every step.
4. What documents can I upload?
You can upload a variety of supporting documents including photos, trade reports, trade quotes, PDFs, scanned receipts, repair bills, or any file that validates your claim. Vellstone accepts all standard file formats and ensures secure, encrypted storage of your uploaded documents.
5. Do I need to install any software?
No software installation is needed. Vellstone is entirely web-based and works seamlessly on all modern browsers across desktops, tablets, and smartphones. All features are accessible through a secure connection, so you can manage your claims anytime, anywhere.
6. Can I track the status of my claim?
Yes, Vellstone provides a secure personal dashboard where you can manually update the progress of your claim in real time. When you receive updates on your claim, log in and update your claim at any time. You will have full transparency and control over the entire claims process.
7. How long does it take to generate a claim report?
Vellstone generates your claim report instantly after you complete the submission process. The system compiles your input into a clean, professional format that’s ready to send to your insurer—saving you hours of paperwork and reducing unnecessary delays.
8. What if I need help during the process?
If you need assistance, our dedicated support team is here to help. You can reach out via live chat, email, or our help center at any point in the process. Whether it’s a technical issue or a general question, we’re committed to making your experience smooth and stress-free.
Take Control of Your Insurance Claim — With Confidence
Use Vellstone’s guided platform to generate professional reports instantly.